Last updated: September 27, 2026
We want you to know how returns work before you order. Perez Detail Supply handles customer service and returns for purchases made on this site, including products shipped directly by a brand or fulfillment partner.
Requesting a return
Contact us at our Contact page within 14 days of confirmed delivery with your order number. For a change-of-mind return, the item must be unused, unopened, and in its original packaging with all included parts. Opened or used chemicals and other used items are not eligible for change-of-mind returns.
Please wait for our return instructions before sending anything back. Products may ship from different locations, so the correct return address is provided after we review your request. Do not send a return to the address printed on the original package.
Damaged, defective, or incorrect items
If an item arrives damaged or incorrect, or something is missing, contact us as soon as possible, ideally within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will work with you on a replacement or refund at no additional return-shipping cost when we sent the wrong item or the item arrived damaged or defective. This does not limit rights you may have under applicable law.
Return shipping and refunds
For an approved change-of-mind return, you are responsible for return shipping. Original shipping charges are not refunded unless we made an error or applicable law requires otherwise. We do not charge a restocking fee.
Once an approved return is received and inspected, we will email you the outcome. Approved refunds go back to the original payment method within 10 business days; your bank or card provider may take additional time to post the credit. If you have not received an approved refund after 15 business days, contact us through our Contact page.
Questions before buying? Contact us and we'll help you check the product details.